Frequently Asked Questions
Everything you need to know about your next favorite piercing.
What materials are your piercings made of?
We prioritize safety and quality. Our collection includes high-grade materials such as 316L Surgical Steel, G23 Titanium, 14K Gold, and flexible Bioplast for maximum comfort and biocompatibility.
How do I choose the correct size for my piercing?
Size matters for both comfort and healing. We provide a comprehensive sizing guide on each product page detailing gauge (thickness), diameter, and bar length to help you find the perfect fit.
When will my order be shipped?
Orders are typically processed within 24 hours. Depending on your location, standard shipping usually takes 3-7 business days, while express options are available at checkout.
Can I return a piercing if it doesn't fit?
Due to hygiene and safety regulations, we can only accept returns on items that are still in their original, heat-sealed transparent packaging. Once the seal is broken, the item is no longer eligible for return.
Are your products nickel-free?
Yes, we offer a wide range of nickel-free options, including our Titanium and Bioplast collections, which are ideal for individuals with sensitive skin or nickel allergies.
How should I clean my new jewelry?
We recommend cleaning your jewelry with a mild, fragrance-free antibacterial soap and warm water or a specialized saline solution before insertion. Avoid using harsh chemicals like alcohol or bleach.